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MARCH 2020
COVID 19 Sales Bulletin

Dear Customer,

 In these testing times, there have been a lot of questions about how the Government’s strategy to protect us from, and therefore minimise, the transmission of the Corona Virus will be applied to the jobs that we do.

 In order to help our customers we are passing on the current official advice from the Department of Business; Energy & Industrial Strategy (BEIS) which provides additional direction on when people should leave their homes during the current pandemic.

 This advice has been created to provide direction as to which businesses should close because of the Government’s current measures.

 BEIS advice, in their own summary is. ‘There is no direction for Manufacturing businesses to close currently. As stated yesterday - if it is impossible to work from home, people able to go to work. This will clearly apply to those who do manual labour, such as in the construction and manufacturing industries.’

 The full details of their advice can be found here

and here

 The Resideo position

 We don’t want to make your ability to carry on trading or installing heating and water controls any harder, so we want to let you know what we are doing to ensure that you can access our product range.

 By following the Government’s restriction on face-to-face contact, we have had to change the way that we work.

 None of our sales teams are currently having face-to-face meetings but are working full time from home. They are available on the end of a phone, WhatsApp or text, or by email & SKYPE if you need any query answered, a sales question resolved or just to find out a bit about the wide range of products we have in stock.

 As we manufacture our thermostat range in Scotland and our zone valves and TRVs are made in modern factories across Europe, we currently have good stocks of all our popular controls and valves in our UK warehouses.  Therefore, these are currently available without restriction at a wide variety of plumbing and heating merchants and trade online ‘etailers’ across the UK.

We have added to our sales force recently, so your area may be looked after by a new sales contact. Please consult the map here for the Resideo area sales manager or Merchant Sales Manager for your area; they are standing by to work with you to ensure that the Honeywell Home product you need can be sourced quickly.

 This is a fast-moving and fluid situation, and all of us are having to react to the challenges that are directed at all of us. We will all need to work together during the coming months and we want to reassure you that the teams at Resideo are fully committed to supporting you and your business through this uncertain time. We will continue to keep in touch with you all as the situation changes.


Martin Wilson

National Sales Director