Online Support
For support visit our Knowledge base
Homeowners support
User guides and brochures are available to download from the Homeowner Zone.
Please note that the warranty for all Honeywell products is with the supplier of the product. This is where you purchased the product, which may be the installer of the product if the product was supplied and fitted as part of any works carried out.
Installers support
By email
If your enquiry is not urgent, click here to submit an enquiry.
Installer phone numbers
Contact our dedicated Technical support line on 0300 130 1299
For App and Internet Issues select Option 2
For other technical enquiries select Option 3
This line is often busy during peak periods.
WE ARE MONITORING EMAILS SO PLEASE CONTACT US USING THE LINK ABOVE
Merchant Support phone number
Contact our dedicated support line on 01344 238035
Homeowner phone numbers
ALL OUR TELEPHONE SERVICES ARE AVAILABLE FROM:
Monday to Thursday 09.00–17.00 • Friday 09.00–16.00
Ademco1 Ltd, the UK legal entity of Resideo, is compliant with the Waste Electrical & Electronic Equipment (WEEE) Regulations 2013, with Producer Registration Number WEE/MM8647AA. We are a Member of the B2B Compliance scheme (Scheme Approval Number WEE/MP3338PT/SCH), which handles our WEEE obligations on our behalf. For further information, please contact B2B Compliance on 0333 300 1433